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Checkout (Online Orders)

Need information about using the shopping cart on the Federal Publications website?

The checkout process is very straight-forward; just complete the required information and click on the appropriate button (e.g., "Next" or "Submit"). For those who would like more information, we have provided a detailed explanation of the process below. It's not as complicated as it may appear!

If you can't find your answer in these help pages, please phone us toll-free (1-888-433-3782) or click on the E-mail us link at the bottom of every page.


 
When you have finished shopping, click on the Checkout button. A detailed description of the checkout process is detailed below.

  1. Mailing & Billing Information. More information about Bill To and Ship To addresses is available here.
    • Enter your billing address first. This should be the address on file with your credit card company. Please provide a valid e-mail address and phone number in case we need to contact you about this specific order. Your information is protected by our privacy policy and is not used for marketing purposes.
    • If the shipping address is different, please add it to the "Alternate Shipping Address" section.
    • By law, we are required to add taxes to orders shipped in Canada. In select cases, you or your organization may be exempt from tax. If so, please indicate the exemption numbers here. We reserve the right to request proof to tax exempt status.
    • Click the "Next" button
    • An image of the Mailing & Billing Information screen is available by clicking here. It will open in a new window.
  2. Shipping Method. Delivery options for the mailing address you provided are listed here. Click here for more information about shipping fees and here for delivery times.
    • Click on a button to make your selection. The shipping options are determined by the region we're shipping to: Canada, U.S.A., or international destinations.
    • You may type in specific instructions in the box under Shipping Instructions. For example, "Please ship maps rolled in a tube".
    • Taxes are automatically added to orders shipped in Canada. In select cases, you or your organization may be exempt from tax. If so, please indicate the exemption numbers here.
    • Click the "Next" button
    • An image of the Shipping Method screen is available by clicking here. It will open in a new window.
  3. Payment Information. The total amount of your purchase, including shipping and taxes appears at the top of the screen. We accept Visa, Mastercard and American Express. For more information about payment methods, click here.
    • Enter your name as it appears on the front of your credit card.
    • Enter your credit card number
    • Enter the Credit Card Security Code (CVV2) as it appears on the back of your credit card.
    • Select the credit card type from the drop down list.
    • Enter the expiry date of your credit card.
    • Verify you have entered the correct credit card number and expiry date.
    • Verify the Mailing & Billing Information in the middle of the page is correct
    • Verify the Alternate Shipping Address at the bottom of the page is correct
    • Click the "Submit Order" button, which appears just below your credit card information.
    • An image of the Payment Information screen is available by clicking here. It will open in a new window.
  4. Order Confirmation. This screen appears after you have clicked the "Submit Order" button. It contains the items purchased, the mailing and billing information, an alternate shipping address (if provided), the type of credit card used, the name of the cardholder and the expiry date. For security reasons, the number of the credit card provided does not appear.
    • Please make a note of the Order Number
    • ** If you do not see the Order Confirmation screen, it means there may be a problem with your order. Please phone or e-mail us for verification.
    • An image of the Order Confirmation screen is available by clicking here. It will open in a new window.

Confirmation E-mails

You will receive TWO confirmation e-mails. The first e-mail confirms that we have received your order. It is sent automatically almost immediately after you have finished processing your online order, regardless of the day/time you place the order. This email contains the order number - please make a note of it.

If you do not receive this e-mail, it may mean there is a problem with your order. Please phone or e-mail us for verification.

The second e-mail indicates when we will be shipping your order.

The sender of this e-mail is "info@fedpubs.com". The subject line is "Confirmation of Internet Order S#### placed with Federal Publications Inc."

The second e-mail will be sent during our business hours (Monday to Friday, 9.00 am to 5.30 pm Eastern Time). If you place an order during business hours, you will receive a confirmation e-mail usually within 2 hours. Orders placed outside business hours will receive a confirmation e-mail usually within 2 hours after the start of the next business day.

Sometimes the second e-mail will request additional information in order to complete your order. Perhaps we had difficulty processing the credit card. Or, for example, if we know a new edition of this item is due shortly, we'll ask if you'd prefer to wait for the new one.

If you do not receive such an e-mail from us, there may be a problem with your order. Please phone or e-mail us for verification.

Ordering
- Find an item
- Order online
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- Payment Methods
- Currency
- Bill To/Ship To
- Taxes
- Order confirmation
- Coupon Code

Shipping
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- Delivery Times
- Where's My Order?
- Mail & Courier
- Out of stock?

Policies
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Who We Are
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Price and availability subject to change. Shipping and applicable taxes extra.

Can't find what you're looking for? Try the search button at the top of the page.
Questions about anything on this page? Please e-mail us.

Information on this page last updated: April 12, 2012

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425 University Avenue, Ste. 401, Toronto, Ontario, Canada M5G 1T6
Phone: (416) 860-1611 or toll-free 1-888-433-3782 · E-mail: info@fedpubs.com