Federal Publications logo FEDERAL

Navigation Bar Checkout View Cart Contact Us Canadian Maps and Charts Books on Canada Home

Return Policy

Customer satisfaction is very important to us. If you have any questions about our policies, please ask before ordering.

We're committed to making the order process as easy as possible.

If you can't find your answer in these help pages, please phone us toll-free (1-888-433-3782) or click on the E-mail us link at the bottom of every page.



Should you have any questions about a product, we encourage you to ask us before purchasing.

Generally, all sales are final. However, should an item be defective, we will, of course, be pleased to exchange it.
  • Software and electronic titles including PDF files are not returnable
  • Some printed books we sell contain a download code for the e-book version. If the e-book has been downloaded, or if the code has been removed from the book, we cannot accept a return of the printed book.

Mail and Courier Orders:

  • Items damaged in shipping will be exchanged

In Store Purchases:

  • Purchases made in person at our retail stores are non-returnable, unless the item purchased was defective in a manner which was not apparent at the time of purchase.
If you feel that your purchase warrants an exception to our return policy, please contact us before attempting to return the item. Unauthorized returns will be returned to sender.

Haven't received your order yet?

Please click here for information about claims for missing orders.

- Find an item
- Order online
- Order by phone
- Order by fax
- Order by mail
- Order by e-mail
- Payment Methods
- Currency
- Bill To/Ship To
- Taxes
- Order confirmation
- Coupon Code

- Shipping Rates
- Delivery Times
- Where's My Order?
- Mail & Courier
- Out of stock?

- Returns and Claims
- Privacy

Who We Are
- Who We Are
- Locations
- Hours
Price and availability subject to change. Shipping and applicable taxes extra.

Can't find what you're looking for? Try the search button at the top of the page.
Questions about anything on this page? Please e-mail us.

Information on this page last updated: October 14, 2011

What's New · Home · Search · Books on Canada · Canadian Maps and Charts · Ordering · Contact Us
©Federal Publications Inc., 1998 - 2016
425 University Avenue, Ste. 401, Toronto, Ontario, Canada M5G 1T6
Phone: (416) 860-1611 or toll-free 1-888-433-3782 · E-mail: info@fedpubs.com