Guidelines for Consumer Protection in the Context of Electronic Commerce
|The Guidelines for Consumer Protection in the Context of
Electronic Commerce are designed to help ensure that consumers are no less
protected when shopping on line than they are when they buy from their local
store or order from a catalogue. By setting out the core characteristics of
effective consumer protection for on-line business-to-consumer transactions,
the Guidelines are intended to help eliminate some of the uncertainties
that both consumers and businesses encounter when buying and selling on
The Guidelines reflect existing legal protections available to consumers in more traditional forms of commerce. Their aim is to encourage:
Published by the Organization for Economic Co-operation and Development, 2000.
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Last modified: May 4, 2000
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