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What to Say When Your Customers Won't Pay
How to Collect Unpaid Accounts and Still Keep Customers Happy

For many small businesses one key outstanding account can be devastating. And yet, collections are often avoided because many people feel awkward asking repeatedly for payment. What to Say When Your Customers Won't Pay puts all the myths to rest. It shows you how to:
  • analyze your present collection method and implement an efficient system
  • prepare for that all-important telephone call
  • speak to be understood and listen effectively
  • be ready with effective responses to typical excuses
  • locate those elusive customers with unpaid accounts, and
  • work with customers to develop a payment plan so everyone wins
What to Say When Your Customers Won't Pay
Written by Judy Smith and Michael Shulman. Published by McGraw-Hill Ryerson Ltd, 1998.
0-07-560411-6 $18.99
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Last modified: February 15, 2000

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