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December 2000 News - Page 3


B2B Canada

The authors demystify the language of business-to-business e-commerce, outline the technologies, and explain what every business needs to know to take advantage of the hyper-growth in this sector. Draws on the experience of Canadian and American organizations.
Written by Matthew Friedman and Marlene Blanshay. Published by Macmillan Canada, 2000.
0-7715-7707-9 $42.99

Secrets of Customer Relationship Management

Gives the reader an in-depth understanding of what customers actually mean to a business—and explains the importance of building and maintaining the strength of that relationship. Real-world examples and research results from around the world offer key insights.
Written by James G. Barnes. Published by McGraw Hill (U.S.), 2000.
0-07-136253-3 $39.95

Wired for Small Business Success

A one-stop guide to choosing, using and accessing the right technology for your small business. It is an essential resource offering step-by-step instruction for everything from choosing your phone lines to building a LAN. This book contains dozens of tips to help you maximize your small business telecommunications and improve your bottom line.
Written by Nick Wittenberg and Kathleen Aldridge. Published by McGraw Hill Ryerson, 2000.
0-07-087593-6 $24.99

Barefoot in the Grass: A Fresh Approach to Starting a Small Business in Canada

This book takes you step-by-step into business start-up, while helping you learn balance ... keeping your focus on what is truly important in your life.
Written by Hollee Kew. Published by Kudu Publishing and Marketing, 2000.
0-9684819-0-6 $19.95

E-commerce: Critical Success Factors That Will Make or Break Your Online Business

The authors identify twelve critical success factors that are fundamental to e-commerce success. Using case studies of successful Web sites and profiles of key personalities in the industry, this book shows readers how to do it right the first time.
Written by Nick Jones and Russell Field. Published by Macmillan Canada, 2000.
0-7715-7705-2 $36.99

Toronto Business & Market Guide 2001: A Profile of Toronto and the Greater Toronto Area

Provides a detailed look at the vital components of Canada's largest business community and marketplace. Inside you will find key facts on the quality of life, and the cost of living and doing business in the GTA.
Edited by Mary de Reus.
Published by the Toronto Board of Trade, 2000.
1-895554-26-8 $65.00

The Global Competitiveness Report 2000

The Report ranks countries according to two indices, one for Current Competitiveness and one for Growth Competitiveness. Contains 1999 data and remains the single best source on the subject.
Co-chaired by Michael Porter and Jeffrey Sachs.
Published for the World Economic Forum by Oxford University Press, 2000.
0-19-513820-1 $56.00


Ontario Retail Sales Tax with Commentary 25th Edition, 2000

Contains the full text of the Retail Sales Tax Act and the regulations issued under the Act, current to August 31, 2000. In addition, all the current retail sales tax guides and the most recent bulletins are included.
Published by CCH Canadian, 2000.
B639 $49.95
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Last modified: December 19, 2000

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